Privacy Policy

Nlockd B.V., located at Hannie Dankbaarpassage 14, is responsible for processing your personal data as described in this Privacy Statement. Nlockd develops and operates an AI driven e commerce management platform, enabling brands, agencies, and businesses to launch, manage, and optimize their products across various marketplaces and sales channels.

Personal Data We Process

Nlockd processes personal data of users of our website, our platform, and our services. Below we explain what data we may process and for what purpose. We only process data in accordance with the General Data Protection Regulation (GDPR).

When you visit our website:

• IP address
• Information about your activity on our website
• browser and device type

(Note: tracking and cookie information only with your consent; see our Cookie Policy.)

When you contact us (via form, email, or phone):

• First and last name
• (Business) email address
• Phone number
• Company name
• Country

Any additional information you provide (e.g. answers to questions or comments)

When you request a demo or account:

• First and last name
• (Business) email address
• Phone number
• Company name
• Country

Answers to intake questions (if applicable)

When you subscribe to our newsletter:

• First and last name
• (Business) email address

When you are a customer or partner:

• Invoice name and address
• Phone number
• Email address
• Order details (product, price, quantity, VAT)
• User and account information within the Nlockd dashboard
• Data relating to marketplace integrations and API connections

Cookies

Nlockd uses functional, analytical, and – with your consent – tracking cookies. These help us improve our website and services and tailor them to your preferences. On your first visit we will request consent. You can always change your preferences via cookie settings or your browser.

(Insert link to Cookie Policy.)

Legal Grounds for Processing

Nlockd processes personal data only on the basis of:

• Your consent
• The performance of a contract or pre contractual relationship (e.g. demo request or onboarding)
• Our legitimate interests (such as platform optimization and security), unless your interests override these
• A legal obligation

Purposes of Processing

Nlockd may process your personal data for:

• Providing our services and managing your account
• Improving our platform and website
• Sending service notifications or newsletters (if subscribed)
• Responding to questions or requests
• Complying with legal obligations

Retention Period

We do not retain your personal data longer than strictly necessary. As a rule, we apply a retention period of up to 2 years after your last interaction, unless a legal obligation requires a longer retention period (e.g. invoice data).

Sharing Personal Data

Nlockd only shares personal data with third parties if this is necessary:

• For the execution of our services (e.g. hosting, payment providers, analytics)
• To comply with legal obligations
• With your explicit consent

We enter into data processing agreements with these parties to ensure the same level of security and confidentiality.

 

Your Rights

You have the right to:

• Request access to your personal data
• Correct inaccurate data
• Request deletion of data (“right to be forgotten”)
• Request restriction of processing
• Object to processing
• Withdraw your consent
• Transfer your data to another party (data portability)

Please send your request to privacy@nlockd.com.

To prevent misuse, we may ask you to verify your identity (please redact your photo, BSN, and MRZ). We will respond within four weeks.

You can also lodge a complaint with the Dutch Data Protection Authority:

https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

Minors

Our website and services are not intended for individuals under 16 years of age. We do not knowingly collect data from minors. If you believe we have done so, please contact us at privacy@nlockd.com and we will delete the information.

Automated Decision Making

Nlockd uses AI driven analyses and recommendations within the platform (e.g. price optimization or channel advice). These do not have legal or significant effects on you as a person. We do not make decisions based solely on automated processing that significantly affect your rights.

If you would like to know more about the logic used or the impact of AI on your account, please contact us at privacy@nlockd.com.

Security

Nlockd takes appropriate technical and organizational measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized alteration.

Examples include encrypted connections, access restrictions, and periodic security checks.

If you suspect misuse, please contact us at privacy@nlockd.com.

Changes

Nlockd reserves the right to update this Privacy Statement. We recommend checking this statement regularly to stay informed of changes.

Version: 1.0
Date: 29 September 2025